Mailcamp may disable or close accounts that are no longer being used, especially when the account has no active subscription, no recent login activity, or no ongoing sending activity. Account closure helps protect customer data and keeps unused workspaces from remaining active indefinitely.

What inactive account closure means

• You may no longer be able to log in to the account.

• Team members may lose access to the workspace.

• Campaigns, lists, templates, automation data, API access, reports, and account settings may no longer be available after the account is closed.

• If account data is permanently removed, it cannot be restored from the Mailcamp app.

If you still need the account

• Log in to Mailcamp and confirm the account is still accessible.

• Review your subscription status from the account subscription page.

• Check that the account owner email address is still valid.

• Use the account for the work you still need, such as campaigns, lists, or reports.

• If you received an account closure notice, follow the instructions in the notice or contact Mailcamp support before the closure date.

Export your data before closing or leaving an account

• Go to My profile.

• Open the Data export tab.

• Click Request export.

• Wait until the export status is completed.

• Download the export before it expires.

Exports are useful if you need a copy of account data before a subscription is cancelled, an account is closed, or a team member loses access.

If you no longer need the account

• Export any data you want to keep.

• Review active campaigns, automations, integrations, API usage, and team member access.

• If the account has a paid subscription, open the subscription page and cancel it if cancellation is available for your plan.

• Contact Mailcamp support if you need help closing the account or confirming what will happen to your data.

If your account is already disabled or closed

• Try logging in with the account owner's email address.

• If Mailcamp shows that the account is disabled, contact the account owner, admin, or Mailcamp support.

• Include the account email address and any closure or disabled-account message you received.

• If the account data has already been permanently removed, you may need to create a new Mailcamp account.

How to avoid accidental closure

• Keep the owner email address active and monitored.

• Review account notifications from Mailcamp.

• Keep billing and subscription information up to date.

• Remove unused team members and integrations.

• Export important data regularly if the account is used only occasionally.