You can import contacts into Mailcamp by uploading a CSV file to the correct audience. During the import flow, Mailcamp helps you upload the file, map each column to the right field, and monitor the import progress until it finishes.

Before you import

• Make sure your contacts belong in the audience you plan to use.
• Prepare a CSV file with one contact per row.
• Include column headers in the first row so Mailcamp can map your data correctly.
• Keep only the columns you actually need, such as email, first name, last name, phone number, or company.

Step 1: Open the correct audience

• Log in to your Mailcamp account.
• Go to Audiences.
• Open the audience where you want to add the contacts.

Step 2: Start the import flow

• Go to the contacts or contacts area inside that audience.
• Choose Import contacts or the import option available for that audience.
• Start the CSV import flow.

Step 3: Upload your CSV file

• On the Upload CSV File step, select the CSV file from your computer.
• Review the file carefully before continuing.
• If your file format is not clean, fix it first so the mapping step is easier.

Step 4: Map your columns

• On the Mapping step, tell Mailcamp where each CSV column should go.
• Map the email column to the email field. This is the most important field in the import.
• Map other columns such as first name, last name, phone, company, or country when needed.
• If a field does not exist yet, create the matching audience field first, or import only the columns you need right now.
• Skip any column you do not want to keep.

Step 5: Start the import

• After the mapping looks correct, continue to start the import job.
• Mailcamp processes the contacts in the background, so large imports do not need to finish on the same screen immediately.

Step 6: Monitor the progress

• Open the Progress step or the import progress view to track the job.
• Check whether the import is queued, running, completed, or failed.
• If the import finishes with errors, review the message or import log to understand what needs to be fixed.

Helpful tips

• Import only permission-based contacts who agreed to receive emails from you.
• Clean your file before import to reduce duplicates and bad addresses.
• If possible, verify contact quality before sending your first campaign to the imported audience.
• After the import completes, review the audience to make sure names, emails, and custom fields were stored correctly.

If you are moving from another platform, export your contacts as a CSV first, then import that file into the right audience in Mailcamp.