Automation history in Mailcamp helps you understand what has happened inside an automation over time. You can use it to review contact progress, see activity on the timeline, and inspect how contacts move through the workflow.
Where to find automation history
- Open the automation you want to review.
- Use the automation insight and timeline-related views.
- Mailcamp provides history through areas such as Timeline, Audience/Contacts, and contact profile activity.
What you can review
- Timeline shows activity events over time.
- Audience/Contacts shows contacts in the automation, such as in-action, done, or pending.
- The contact profile timeline helps you inspect one contact's automation activity in more detail.
How to use the history view
- Open the automation and go to the history-related tabs.
- Review the timeline to see what events have happened.
- Use the contact list view to see which contacts are waiting, processing, or completed.
- Open an individual contact profile when you need a more detailed activity trail.
Useful things to check
- Whether contacts are entering the automation as expected.
- Whether contacts are moving forward or getting stuck in wait steps.
- Whether a specific email, condition, or operation has already been reached.
- When an event happened and in what order it occurred.
Sorting and reviewing activity
- Mailcamp lets you sort timeline and contact-related history views.
- Use sorting to inspect the newest updates first or review activity by creation time.
Best practice
- Use automation history whenever you are troubleshooting a workflow.
- Check both the overall timeline and the contact-specific view if you need the full picture.
- Start with the automation overview, then drill into a contact timeline when something looks off.
A simple way to think about it is this: automation history shows both the big picture of the workflow and the detailed path each contact takes through it.