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How to create and use custom fields Contact statuses explained How to import contacts What are unconfirmed contacts? How to edit a contact's data How to find contacts after they sign up How to create and use segments Everything about unsubscribed recipients How to delete or forget a contact How to blacklist certain contacts How to edit the unsubscribe page How to make sure you don't email contacts who have reported your email as spam

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Email Marketing Automations FAQ

Email Marketing Automations FAQ

This FAQ covers the automation behavior that is currently visible in the Mailcamp app.

Why is my automation not working?

First, check whether the automation status is Paused or showing an Error state.
Then review the trigger and action setup to make sure the workflow is fully configured for the audience or source it depends on.
If the automation uses store-based logic, such as WooCommerce abandoned cart, also confirm the store connection is still valid.
You can use the automation Statistics, Audience, and Timeline views to see whether contacts are entering the workflow and where activity stops.

What does Paused mean?

In Mailcamp, an inactive automation is shown as Paused.
A paused automation is not actively running new automation activity until it is enabled again.
If you are troubleshooting an automation that is not moving, checking its current status is the first step.

Can I edit an automation after creating it?

Yes, you can open the automation editor and update the workflow configuration after the automation has been created.
You can edit settings, update actions, replace certain actions, or remove steps and add them again in the correct position.
For larger workflow changes, it is safer to review the automation carefully before saving so you do not unintentionally change the live path contacts will follow.

Can I manually trigger an automation for a contact?

Yes. Mailcamp includes a Trigger Now action for contacts who have not yet entered the automation.
This is useful when you want to force a contact into the workflow for testing or operational reasons.
Use it carefully, because the contact can be triggered even if the normal trigger condition was not met.

How can I see where contacts are in the automation?

Open the automation and review the Statistics view to see contact counts and overall progress.
Use the Audience view to inspect contacts associated with the automation.
Use the Timeline view to review recent automation activity and contact progression.

Can I preview an automation?

Mailcamp does provide preview support for automation emails and templates.
You should not assume there is a separate read-only workflow preview mode if that option is not visible in your automation UI.
When in doubt, use the available editor, statistics, and contact activity views to inspect the workflow.

Can I duplicate an automation?

Yes. Mailcamp includes a copy flow for automations.
This is the safest option when you want to test a new variation without heavily changing the original workflow first.
It is especially helpful before making major structural edits to an automation that is already in use.

Important note

This FAQ should only describe behavior that is actually visible in the current Mailcamp automation interface.
It should not promise features such as Drafts tabs, bulk add-existing-contacts flows, or read-only workflow preview modes unless those features are present in the account UI.