In Mailcamp, the visible contact-management action in the standard audience workflow is delete or remove the contact. The current user-facing contact flow does not appear to expose a separate "forget contact" action with different behavior from delete.
How to delete a contact
- Open the audience that contains the contact.
- Go to the contacts list.
- Find the contact you want to remove.
- Use the contact action menu and choose Delete.
- Confirm the action when Mailcamp asks for confirmation.
Delete from the contact profile
- You can also open the contact profile or edit view.
- From the profile actions menu, use the remove contact option if that is the workflow you prefer.
What happens after deletion
- The contact is removed from that audience record.
- Audience cached statistics are updated after the deletion.
- If you delete many contacts, Mailcamp processes those removals and refreshes audience information.
Important note about "forget" wording
- If you are using "forget" as a privacy or compliance term, confirm your internal policy before treating it as something different from a normal delete.
- Based on the visible Mailcamp audience workflow, the available action is deletion or removal of the contact record.
Best practice
- Delete contacts carefully, because this is different from simply unsubscribing them.
- If you only want to stop sending campaigns, unsubscribing may be the better action.
- If you no longer want the contact record in the audience, deletion is the more appropriate option.
A simple way to think about it is this: in Mailcamp, unsubscribe keeps the record but stops normal campaign sending, while delete removes the contact from the audience record you are managing.