If you are not receiving your Mailcamp emails, the issue is usually related to campaign status, sending setup, audience quality, or inbox placement. Use the checks below to find the most likely cause and fix it before you send again.

Step 1: Confirm the campaign was actually sent

• Open the campaign and check whether it is still a draft, scheduled for later, or already sent.
• If the campaign is still waiting in the schedule step, it has not gone out yet.
• If sending is paused because of account limits or a deliverability restriction, Mailcamp will not continue until that issue is resolved.

Step 2: Check your sending setup

• Make sure you have at least one verified sending domain in Mailcamp.
• If you do not have a verified sending domain yet, Mailcamp can lock the From email field and use a default address instead.
• Use a sender address that matches your verified sending identity whenever possible.
• If you use click tracking, a verified custom tracking domain can also help with branding and deliverability.

Step 3: Review the campaign for delivery warnings

• Before sending, review the campaign carefully in the confirm step.
• Use Mailcamp's spam score check if it is available for the campaign.
• If your plan requires an unsubscribe link, make sure the content includes {UNSUBSCRIBE_URL}.
• If you are sending a test email, use a valid destination address and confirm the campaign passes any required checks first.

Step 4: Check audience quality

• Low-quality or outdated contacts can increase bounces and hurt deliverability.
• Run audience verification and remove risky or undeliverable contacts before sending larger campaigns.
• Send first to engaged contacts or a smaller segment if you are troubleshooting a delivery problem.

Step 5: Review reports and bounce logs

• Open the sent campaign and review the delivery results.
• Use the Bounce log to see which addresses failed and why.
• Look for patterns such as invalid addresses, mailbox full responses, domain rejections, or policy-related failures.

Step 6: Check inbox placement

• If the message was delivered but not seen in the inbox, ask the recipient to check spam, junk, promotions, or updates folders.
• Send a test to a few different inbox providers to compare results.
• Avoid misleading subject lines, weak sender identity, or spammy content if messages keep landing outside the inbox.

Step 7: Check whether sending is temporarily blocked

• If your marketing bounce rate gets too high, Mailcamp can temporarily block sending for that channel.
• Open the Deliverability page in your account to review the block status.
• After cleaning your audience and fixing the issue, submit an unblock request if needed.

Quick troubleshooting checklist

• Confirm the campaign was sent, not just scheduled.
• Verify your sending domain.
• Use a valid From email and check the campaign setup.
• Run audience verification and remove bad contacts.
• Review the campaign bounce log and delivery results.
• Check spam or promotions folders before assuming the message was never delivered.

If you still cannot find the cause, collect the campaign name, the recipient address you tested with, and any bounce or error details, then contact Mailcamp support so the team can investigate faster.